Business Insights | The Marketing Centre SA

Is Your Marketing Working? Here’s How to Know (And What to Do If It Isn’t)

Written by Sally Shuttleworth | 19 June 2025

 Why visibility, accountability and the right roles make all the difference, even without a full-time team. 

Are You Flying Blind?

Marketing dashboards, CRM reports, Google Analytics. Chances are, you already have access to plenty of data. But can you confidently say what’s REALLY working in your marketing?

If not, you’re not alone. Many growing businesses are investing in content, campaigns and digital channels without a clear sense of what’s moving the needle.

 

The Real Problem Isn't the Tools

It’s the structure behind them.

When your marketing function lacks strategic leadership, accountability and ownership of performance, data becomes noise and reporting turns sporadic. Sales and marketing teams become unaligned. Finally, leadership starts to lose confidence in the whole function.

Common signs include:

  • No clear KPIs tied to business goals
  • Poor handover between marketing and sales
  • Inconsistent or backwards-looking reporting
  • No single point of accountability

 

What Good Visibility Looks Like

High-performing businesses have more than tools. They have a marketing structure that supports clarity and decision-making:

  • Defined objectives, with KPIs linked to business outcomes
  • Campaigns designed to move specific metrics
  • Weekly or monthly reporting that drives action
  • Collaboration between marketing, sales and leadership
  • A clear feedback loop for testing and improvement

When visibility is in place, you’re not guessing, because you “know”.

 

The Role of a Fractional Marketing Team

You don’t need a full in-house team to get visibility. You need the right roles, at the right time:

  • A fractional CMO to define what success looks like and align marketing to commercial goals
  • A marketing manager or executive to track performance, run campaigns, and report consistently
  • Specialists (like digital, CRM or AI leads) to connect campaign activity to pipeline impact

This structure helps you gain control over marketing performance - without the cost, time or complexity of hiring full-time.

 

Not Sure Where to Start?

If you suspect your marketing isn’t delivering, or you’re not sure what’s working, it may be time to step back and reassess the structure.

Take our 2-minute diagnostic and see what kind of team your business really needs:

Design My Fractional Marketing Team

 

Final Thought

You shouldn’t have to hope your marketing is working. You should know.

With the right setup and support, you can move from guesswork to growth.