Business Insights | The Marketing Centre SA

You’re Spending on Marketing. But What’s Actually Working?

Written by Shannon Mackey | 8 October 2025

Why the structure behind your strategy matters more than ever. 

Marketing isn’t short on activity. But it is often short on clarity.   

Most growing businesses are doing “marketing.” There’s a digital agency in place. Someone is posting to social. Maybe there’s a CRM, a newsletter, and some Google Ads ticking over in the background. On paper, it all looks active. 

But ask: 

  • What’s genuinely moving the needle?
  • Where is the return coming from? 
  • How is marketing contributing to revenue, not just reach? 

And too often, the answers are vague, late or absent. 

It’s not a problem of effort; it’s a problem of structure. 


Why This Happens: The Real Gaps Behind the Noise 

  1. Marketing runs wide, not deep
    Teams are spreading themselves thin across too many channels without doubling down on what actually works. There’s activity everywhere, but little compound value. The result is “busy marketing” that fails to build real momentum.

  2. Execution is happening, but strategy is not
    Campaigns are shipped. Content goes out. But there’s no consistent commercial filter guiding what gets done. No plan that says: Here’s the goal. Here’s the path. Here’s how we’ll know it’s working.

  3. No clear ownership or accountability
    Responsibility is fractured. You’ve got a junior marketer in-house, a couple of agencies, maybe a freelancer or two. But no one owns the full picture. That means reporting is inconsistent, and when results lag, it’s not clear who’s accountable or what to do next.

  4. Data exists, but decisions don’t follow
    You’ve got dashboards. There are metrics. But they’re not being used to drive regular, confident decision-making. No one’s saying: “This isn’t working, let’s change it.” Or “This channel is scaling, let’s invest more here.”

 

The Fix Isn’t More Marketing. It’s a Better Structure. 

Throwing another campaign or agency into the mix won’t solve this. What’s needed is a structure that connects strategy, delivery, and accountability without overcommitting on cost or headcount. 

Here’s what that looks like: 

  • Strategic clarity: You need someone senior who can connect the dots between commercial targets and marketing activity. Someone who can say “Here’s what matters now” and focus the team accordingly. 
  • The right team, only when needed: Instead of trying to hire all roles up front, you need a flexible model where roles come in and out depending on your priorities. Strategic input this quarter, CRM build the next, campaign delivery after that. 
  • Accountability you can act on: Regular reviews, measurable KPIs, and someone to interpret the data and drive decisions, so you’re not just tracking performance, you’re improving it. 

 

This Is Where a Fractional Marketing Team Delivers 

For many growing companies, building a full in-house team or locking into long agency contracts isn’t realistic. Budgets are tight. Needs change quarter to quarter. The risk of mis-hire or under-delivery is high. 

That’s where a fractional team comes in. 

At The Marketing Centre, we help businesses structure their marketing to scale intelligently by plugging in: 

  • Fractional CMOs for strategic leadership, commercial focus and sales alignment 
  • Digital and AI specialists to modernise marketing delivery and improve performance 
  • Marketing managers and executives to deliver, measure and optimise campaigns 

All delivered on a flexible, month-to-month basis - so you only pay for what you need, when you need it. 

It’s not just outsourcing. It’s building the right team for your current stage, without locking in permanent overheads. 

How to Find the Gaps in Your Current Setup 

If you’re unsure whether your gap is strategic, operational or technical, we’ve built a quick tool that will help. 

Design My Fractional Marketing Team 

It takes 2 minutes and gives you an instant snapshot of where your structure may be holding you back — and what kind of roles would unlock growth faster. 

 

Final Thought: Is Your Marketing Driving Momentum, or Just Making Noise? 

Spend alone isn’t the problem. The lack of structure behind the spend is. 

Marketing can absolutely be a growth lever, if you build it that way. 
And you don’t need a full-time team to start seeing full-stack results.