24 July 2025

Is Your Marketing a Cost Centre or a Growth Driver?

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Sally Shuttleworth
Written by Sally Shuttleworth

Sally Shuttleworth is Regional Director for The Marketing Centre and specialises in working with small and mid-size businesses. She has over 20 years’ experience working in a broad number of different industries, including FMCG, tech, manufacturing, the baby industry and financial services.

In growth-focused businesses, marketing should be a revenue engine - not a cost line that gets questioned every quarter.

But for many companies, that’s exactly what it becomes. Activity is happening, budgets are being spent, but commercial impact remains unclear. The result? Marketing is seen as an overhead, not an opportunity.

If that sounds familiar, you're not alone. Here's why it happens - and what you can do to shift your marketing from reactive to results-driven.

Why Marketing Gets Stuck in the “Cost Centre” Zone

There are a few common reasons:

  • No clear link to business goals: Marketing works best when it aligns with sales, strategy and growth metrics, but not when it runs parallel to them.
  • Lack of strategic leadership: Without senior direction, even skilled teams can get stuck in reactive execution mode.
  • Unclear KPIs and measurement: If success isn’t defined up front, it’s impossible to demonstrate value.
  • Not enough capacity or the wrong capability: A single in-house hire, freelancer or agency rarely covers the full mix of strategy, delivery and optimisation needed to drive results.

 

The Shift: From Spending to Scaling

 The businesses that treat marketing as a growth lever do three things differently:

  1. They set the right direction.
    This means having someone with senior-level experience to align marketing with business priorities, focus on what matters, and build a plan that connects campaigns to revenue.
  2. They build the right team - only when needed.
    Marketing doesn’t need to be all or nothing. Smart teams scale their support up, down or sideways as the business evolves. Strategic leadership today, digital execution tomorrow.
  3. They track what works (and stop what doesn’t).
    Marketing performance isn’t just about dashboards. It’s about focus, clarity and knowing when to pivot. That only happens with clear KPIs and commercial accountability.

 

How Fractional Marketing Support Solves the Problem

A full-time hire isn’t always the answer. In fact, it often adds cost before the business is ready to extract value. That’s where a fractional marketing team comes in.

At The Marketing Centre, we help businesses plug the right roles at the right time, including:

  • Fractional CMOs for strategic leadership and commercial alignment
  • Digital & AI specialists to modernise delivery and improve ROI
  • Marketing managers & execs to deliver campaigns and measure performance

All without the cost, delay or commitment of full-time hiring.

 

How to Know What You Need

If you’re not sure where the gap is, whether it be “strategy, delivery, or digital capability,” our quick tool can help:

Design My Fractional Marketing Team

It takes two minutes, and it will give you clarity on which roles will make the biggest difference to your business right now.

 

Final Thought

You’re already investing in marketing. The real question is whether that investment is building momentum, or just making noise.

With the right structure, skills and leadership, your marketing function can be a driver of growth, not just another line item.

And the good news? You don’t have to hire a full-time team to get there.

Keen to meet our team?

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